RPA [Robotic Process Automation] - More Useful than It Sounds
When you hear RPA, Robotic Process Automation, you probably think of assembly line automation or, if you're a bit more modern in your thinking, automated invoice scanning and OCR transformation to e-Invoices, and then roll your eyes back in boredom. And that would be quite understandable if that was all RPA was, but it is a lot more than that today.
RPA, which might be better understood as BPA -- Business Process Automation -- and refers to any technology-based business process automation that uses software robots or AI, has advanced considerably since the early days when it started out as primitive screen scraping technology and then, in Supply Management, advanced to document digitization.
We've gone from only a few players in this space to dozens of vendors from AntWorks to Verint that provide solutions for industries ranging from Aerospace to Waste Management (because everyone can take advantage of efficiency) that literally automate every data-driven tactically oriented non-value add process you can think of. This process automation includes:
- healthcare processes (electronic health records maintenance and automation, automated online appointment scheduling, billing and insurance provider management, etc.),
- workforce automation (on-boarding, job assignment, automated scheduling, automatic timesheet creation, review and submission, etc.),
- accounting (accounts payable automation, expense submission and processing, automated production of reports and balancing, etc.),
- compliance (workforce vetting, certification and certificate management, regulatory reporting, etc.),
- banking (front-end and back end process integration, document management, loan application processing, chatterbots, etc.),
- travel (guest profiling, automatic rate management, automated BI and reporting, robotic concierges, etc.),
…and so on. Pick any industry and you will find at least a handful of providers offering at least a few automation services.
But you probably only care about how Robotic Process Automation can help you. Well, if you believe the new breed of vendors selling fledgling cognitive procurement solutions, it's the miracle cure that will solve all your procurement woes. No more transactional headaches, no more off-contract buys, no more surprises that could be predicted from data, and so on. But we've all be around long enough to know it's not that good, at least not yet.
However, it has come a long way since the early days and can solve the vast majority of your transactional headaches. Think about all the time-consuming, low-value transactional steps you do throughout the Source-to-Pay process.
- Centralizing, cleansing, and categorizing data for spend analysis.
- Collecting market data for market intelligence.
- Creating and populating expected / should cost models.
- Instantiating RFXs and Auctions from existing data.
- Populating optimization models from collected bid and business constraint data.
- Drafting contracts from templates, selected bids, and e-Negotiation submissions.
- Automated purchase order creation and submission based on buying schedules, inventory levels, and point-of-sale trends.
- Automated invoice receiving and m-way matching.
- Automated queueing for payment and dynamic / early payment discounting based upon matching, supplier acceptance, and cash-flow analysis.
- Powerful guided buying inside of the catalog, guiding an organization employee as to whether they buy from a catalog, send a request to the Procurement help-desk, or just go down to the local office supplies store or book their own travel.
- Powerful guided buying outside the catalog that determines whether a need should be a catalog buy, should be a 3-bids-and-a-buy RFX, or should be a strategic sourcing event.
And so on.
But it's even more than that. Fundamentally, it can be the glue that holds your Source-to-Pay process together, allows you to improve your processes, and even allows you to improve your systems worry and headache free. One of the great things RPA has become really good at is data mapping and even federated cross-system master data management.
This means that if you want to, you can use it to glue together a collection of best of breed systems to make a virtually integrated system from a data perspective. But it also means that you can easily migrate from a rag-tag collection of systems to a new integrated suite just as easy by using RPA to map and merge all of the relevant data to a single, central, schema that powers a modern Source-to-Pay suite that can be the foundation for all of your day-to-day Source-to-Pay activities. And, of course, you can easily map that mess of a data store that your first-generation Source-to-Pay system runs on to a more modern Source-to-Pay system quickly and easily, even if you've built up tens of millions of transaction records, millions of supplier records, hundreds of thousands of employee and contractor records, tens of millions of product and service records, and so on.
A modern RPA can easily crawl classic schemas, identify best mappings to a new schema, auto-define rules for data normalization, amalgamation, and enrichment, and flag only those situations that actually need human review and then literally automate all of the data migration. What used to take months or years can be accomplished in weeks or even days. That's one of its true powers, and a power that should not be overlooked.
RPA can even automate the help-desk. It can use AI to parse inquiries and guide users to the right help content, which can be in text or multimedia form, or direct them to the right expert when an expert is needed. Plus, it can automate common tasks such as status lookup or password recovery.
And, properly implemented, it can even help with compliance. For example, it can not only crawl schemas to find mappings, but to find personal data that might need to be anonymized or deleted to maintain GDPR compliance. Or it might be capable of insuring that all of the data necessary to demonstrate compliance with anti-slavery and anti-trafficking laws is automatically maintained and always readily available to comply with reviews and audits.
The current potential of RPA is quite significant, and it's only going to get better over time.
Michael Lamoureux - Lead Analyst and Futurist The doctor of Sourcing Innovation (.com), who holds a PhD in Computer Science, is an experienced professional in enterprise technology and Supply Management who has been a Chief Architect, Chief Research Scientist, and Chief Technology Officer before taking up the mantles of blogger and analysts. He works with businesses and their internal knowledge transfer, positioning, and planning problems, specializing in working with clients who want to update their sourcing process, technologies, and strategies to lead the way in innovation.