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Satisfaction in the buyer-supplier relationship is not a one-way street. Are you satisfied with your suppliers? Are your suppliers satisfied with you? Why? Why not? Here's a look at how love (or lack thereof) matters in business.
Supplier satisfaction is critical to your success. By this we don't mean your satisfaction with the supplier and its performance, we mean the supplier's satisfaction with you and your performance.
As more and more companies have moved their Source to Pay solutions to the cloud the notion of switching vendors has become a much less daunting task then it was moving from one installed provider to another. Indulge me if you will by thinking of a move from one provider to another as a home renovation project.
Marie Challut, Supplier Relationship Centre Manager at Somfy, looks back on the introduction of SynerTrade’s Procurement IS in Somfy’s procurement department. She also offers a few pieces of advice for successfully introducing your own eProcurement solution.